Refund, Return & Replacement Policy

At Abhimantrit by Tathasstu, we strive to provide a smooth and reliable shopping experience. Every product is selected and prepared with care, and our products are abhimantrit (pre-energised) through sacred practices and positive intentions before being shipped.

This Refund, Return & Replacement Policy explains the circumstances under which customers may request a cancellation, return, replacement or refund for purchases made through our website.

By placing an order, you acknowledge this policy, subject to your rights under applicable consumer protection laws.

1. Eligibility for Returns and Refunds

Return, replacement and refund requests may be considered in the following circumstances:

• Damaged products: Your order arrives physically damaged.
• Defective products: The product has a defect that affects its intended use or materially affects its described characteristics.
• Incorrect products: You receive an item different from the one ordered.
• Missing items: One or more products included in your confirmed order are missing from the delivered package.
• Lost or undelivered orders: Your order is confirmed as lost or cannot be delivered, subject to verification.
• Eligible cancellations: You cancel an order before dispatch, in accordance with the applicable cancellation conditions.
• Payment issues: You are charged more than once for the same order, or payment is deducted without a corresponding confirmed order.

Each request will be reviewed based on the circumstances, the order details and the applicable legal requirements.

Nothing in this policy excludes a remedy that a customer is entitled to under applicable law.

2. Products That May Not Qualify for a Change-of-Mind Return

Due to the nature of our products, we may restrict returns requested solely because a customer has changed their mind, selected the wrong item or no longer wishes to keep a product, where such restrictions are permitted by law and were disclosed before purchase.

This may apply to products such as:

• Crystal bracelets and anklets
• Individual crystals, loose stones and tumbles
• Malas and rudraksha products
• Crystal trees and pyramids
• Spiritual frames and other spiritual accessories

However, these restrictions do not apply where a product is defective, damaged, incorrect, materially misrepresented or otherwise eligible for a remedy under applicable law.

The fact that a product has been abhimantrit or pre-energised does not, by itself, remove any applicable consumer rights.

3. Natural Variations in Products

Many of our products incorporate natural crystals, stones, rudraksha and other materials that may vary in appearance.

Minor differences in colour, shape, pattern, texture, size or natural markings may occur between individual items.

Such variations are not necessarily defects when they are consistent with the product description and the characteristics of the material.

We encourage customers to review product photographs, descriptions, specifications and dimensions before placing an order.

This provision does not apply where the item materially differs from its advertised description or specifications.

4. Products Damaged During Delivery

If your order arrives damaged, please contact us within 48 hours of delivery, where reasonably possible, so that we can investigate the issue promptly.

Please provide:

• Your order number.
• Clear photographs of the damaged product.
• Photographs of the outer packaging and shipping label, where available.
• A brief description of the issue.

We may request additional information reasonably necessary to assess the claim.

Following verification, we may offer an appropriate remedy, such as a replacement, repair where applicable, refund or another legally permissible resolution.

Failure to report damage within the suggested timeframe will not automatically remove any rights or remedies available under applicable law.

5. Incorrect or Missing Products

If you receive an incorrect item or discover that an item is missing from your order, please contact us as soon as reasonably possible.

Include your order number, details of the discrepancy and relevant photographs of the package and products received, where available.

We will investigate the issue and, where the claim is verified, arrange an appropriate resolution. Depending on the circumstances, this may include sending the correct or missing item, replacing the incorrect product or issuing a refund where applicable.

We will communicate any further steps required to resolve the issue.

6. Order Cancellation

Customers may request cancellation by contacting us through our official customer support channels.

• Before dispatch: Cancellation requests received before the order has been dispatched may be eligible for cancellation and a refund, subject to the applicable order conditions.
• After dispatch: Once an order has been dispatched, cancellation may no longer be possible through the ordinary order cancellation process. Customers may contact us to understand the available options under our return and refund policy.
• Orders that cannot be fulfilled: If we cancel an order because a product is unavailable or the order cannot be fulfilled, we will arrange an appropriate refund where payment has been collected.

We will communicate any applicable cancellation restrictions before purchase where required. Nothing in this section limits any cancellation or refund rights provided by law.

7. Refund Eligibility for Abhimantrit Products

Our products are prepared and abhimantrit through sacred practices and positive intentions before shipping.

Descriptions of spiritual significance or traditionally associated benefits are provided to explain the intended spiritual purpose of our products. Individual beliefs and experiences may differ, and specific spiritual outcomes are not guaranteed.

A refund will not ordinarily be granted solely because a customer does not experience an anticipated spiritual outcome or changes their personal beliefs after purchase.

However, this does not affect a customer’s right to seek a remedy where the product is defective, materially misrepresented, incorrect or otherwise eligible for a refund under applicable law.

8. Return Conditions and Process

Where a return is approved or required, we will communicate the return procedure and the applicable shipping arrangements.

Customers may be asked to provide the order number, photographs or other reasonable information to help verify the issue.

Where a return is required:

• The product should be packaged securely to avoid additional damage during transit.
• Any return instructions provided by our customer support team should be followed.
• Original packaging and included accessories should be retained where reasonably possible.
• Customers should not send products to an address that has not been authorised by our support team.

Where a product is returned due to our error, a verified defect or another circumstance for which we are responsible, return shipping arrangements or costs will be handled in accordance with applicable law and the resolution communicated to the customer.

We will not impose return conditions that unlawfully restrict a customer’s statutory rights.

9. Refund Processing

Once a refund has been approved, it will be initiated within the applicable legal or communicated processing timeframe.

Refunds will generally be issued through the original payment method wherever possible. If this is not feasible, we will communicate an appropriate alternative.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer or payment service provider.

Customers will be notified when a refund has been initiated, where appropriate.

If a refund does not appear within the communicated timeframe, please contact our support team with the relevant order or transaction reference.

10. Failed Payments and Duplicate Transactions

If a payment is deducted but your order is not confirmed, please contact us with your transaction reference or payment confirmation.

We will investigate whether the order was successfully placed and determine whether a refund is due.

If a duplicate payment is identified, the excess amount will be refunded through the appropriate payment channel, subject to verification and applicable payment-provider procedures.

The time required for the amount to reflect in your account may depend on the relevant financial institution or payment service provider.

11. Refunds for Lost or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us so that we can investigate its status with the relevant delivery partner.

Where an order is confirmed as lost, cannot be delivered or otherwise qualifies for a refund, we will communicate the available resolution.

Depending on the circumstances, this may include a replacement shipment or a refund.

If tracking information shows that an order has been delivered but you have not received it, we may request additional information to help investigate the delivery.

Each case will be assessed fairly, subject to applicable law and the circumstances of the order.

12. Exchanges and Replacements

Where a product is eligible for an exchange or replacement, we will communicate the available options.

Replacement availability will depend on stock and the nature of the issue.

If the original product is unavailable, we will discuss an appropriate alternative resolution with you, which may include a refund where applicable.

We will not substitute a different product without appropriate customer agreement where such agreement is required.

13. How to Request a Refund, Return or Replacement

To submit a request, contact us through the official customer support details below. Please provide the following information:

• Full name.
• Order number.
• Registered email address or contact number.
• Product name and quantity.
• Reason for the request.
• Photographs or other supporting information, where relevant.

Providing complete information will help us review your request efficiently.

• Email: care@tathasstu.com
• Website: Contact Us

Please retain your order confirmation and payment receipt until the matter has been resolved.

14. Changes to This Policy

Abhimantrit by Tathasstu may update this policy to reflect changes in our products, order processing procedures, return arrangements or applicable laws.

The revised policy will be published on this page with an updated “Last Updated” date.

Changes will apply prospectively where appropriate and will not remove rights or remedies that have already accrued.

We encourage customers to review this policy before placing an order.

15. Company & Contact Us

For questions about cancellations, returns, replacements or refunds, please contact us:

Abhimantrit is a subsidiary of THRIVELABS TECH PRIVATE LIMITED and operates within its group of companies, offering astrology, spiritual guidance, and holistic healing services through its platform.

• Brand: Abhimantrit by Tathasstu
• Legal entity: THRIVELABS TECH PRIVATE LIMITED
• Website: this website
• Email: care@tathasstu.com
• Mobile: +91-9756303737
• Business address: Office no -201, Plot no 3, Stellar 1423, Sector 142, Noida, Gautambuddha Nagar, Uttar Pradesh, 201305

We will review your request and respond in accordance with this policy and applicable law. Shipping questions are covered in our Shipping & Delivery Policy.